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Everything you need to know about buying, selling and using Venda safely.

For Buyers

How to Buy on Venda

🔍 Step 1 — Find What You Want

1

Visit vendamart.com.ng or open the Venda app on your phone. You'll see the homepage with verified stores and product listings.

2

Browse by tapping Stores to discover verified sellers near you, or tap Products to see all available items. Use the category tabs (Fashion, Electronics, Food etc.) to filter by type.

3

Use the Search bar to find specific products or stores by name, category or location.

🛒 Step 2 — Add to Cart & Checkout

1

Tap any product card and click + Add to Cart. You can add multiple products from the same store. Note: each checkout is for one store at a time.

2

Tap the cart icon (🛒) at the top of the page or the cart banner at the bottom. Review your items, then tap Continue to Delivery.

3

Enter your delivery address and select your preferred delivery option — same city, same state, interstate delivery or store pickup. The fee is calculated automatically based on your location.

4

Tap Continue to Payment, review your order total, then tap Pay with Paystack. You'll be redirected to Paystack's secure checkout where you can pay by card, bank transfer or USSD.

📦 Step 3 — Track & Confirm

1

After payment, you'll receive a confirmation notification and email. Go to My Orders (tap 👤 → My Orders) to see your order status in real time.

2

When the seller marks your order as delivered, you'll get a push notification. Check your order and if you're satisfied, tap Confirm Delivery & Review.

3

After confirming, the escrow payment is released to the seller. Leave a star rating and review to help other buyers make informed decisions.

⚠️ Important Buyer Tips

✅ Never confirm delivery until you have physically received and checked your item.

✅ Use in-app messaging to communicate with sellers. Never share personal phone numbers or move conversations off Venda.

✅ Check seller ratings and tier badges before purchasing. Elite and Trusted sellers have the strongest verification.

✅ Raise a dispute if your item doesn't arrive or doesn't match the listing. Never let the 24-hour auto-release window pass without acting.

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Still need help?

Our support team is ready to assist you. Reach out anytime.

📧 support@vendamart.com.ng